Shipping & Returns Policy

Welcome to DelhiMart.com.au, your premier online destination for authentic Indian groceries in Sydney, Australia. We strive to make your shopping experience seamless and to ensure your satisfaction, we have established the following Shipping and Returns Policy.

Ensuring Your Order’s Precision and Freshness: Our Commitment to Quality Assurance”

Rest assured, we take extra measures to guarantee the accuracy and quality of your order before it reaches your doorstep. Our meticulous process involves double-checking every item on your list to ensure they are included, and that they feature a generous best-before date.

For our frozen and refrigerated items, we employ iceboxes during delivery to maintain their ideal temperatures, ensuring they reach you in perfect condition. Furthermore, our delivery drivers are happy to review the products with you upon arrival to confirm your complete satisfaction. We’re committed to ensuring you’re delighted with our service!”

1. Delivery Area: We currently serve customers with delivery only in Sydney, Australia. If you are located outside our service area, please contact us before placing an order to discuss special arrangements.
2. Delivery Time: We make every effort to ensure prompt delivery. Most orders are dispatched within 1-2 business days, and you can expect delivery within 2-7 business days from the date of your order.
3. Shipping Partners: We collaborate with trusted shipping partners to provide efficient delivery services for products except frozen & bulky products. We can ship it with our shipping partners Australia-wide. Standard and express shipping options are available.
4. Shipping Fees: Delivery is free Sydney-wide for orders over $70.00. Shipping fees are determined by the weight and dimensions of the items in your order. You can view the shipping cost during the checkout process. Orders over a specified amount may be eligible for free shipping.
5. Shipping of Frozen and Bulky Items: Kindly be aware that we exclusively offer delivery of frozen and bulky items within the Sydney area due to logistical limitations. These items are not available for shipping beyond the Sydney region.
6. Order Tracking: You will receive a tracking number once your order is dispatched. You can use this number to monitor the progress of your delivery. Please contact us for any issues.
7. Missed Deliveries: If you are not available to receive your order, we will seek your permission to leave your order in a safe place. Otherwise, a redelivery fee of $10.00 will be applied to all further delivery attempts.

Please review this policy before placing an order with DelhiMart.com.au. By making a purchase, you agree to abide by the terms outlined in this Shipping and Returns Policy. If you have any questions or require further assistance, feel free to reach out to our dedicated customer support team.

1. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not happy with the items you receive, please contact us within 7 days of delivery. We will do our best to address your concerns.
2. Return Costs and Process: To streamline the return process and minimize any inconvenience, we strongly encourage you to hand the product back to the driver upon delivery. In the event that you change your mind at a later time, you have a grace period of up to 7 days from the date of delivery to initiate the return. Please note that any additional expenses associated with returning the product will be the responsibility of the customer. However, in cases of a defective product, rest assured that we are here to assist. To initiate a return, please contact our customer support team via email at [email protected]. Provide your order number and a brief description of the issue. Our team will guide you through the return process.
3. Return Conditions: Items eligible for return must be unopened, unused, and in their original packaging. We do not accept returns for perishable or frozen items.
4. Refunds: Upon successful return and inspection of the items, we will process a refund to your original payment method, minus any applicable restocking fees. Refunds typically take 7-10 business days to reflect in your account.
5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will provide a replacement or issue a full refund, including shipping fees.
6. Cancellations: If you wish to cancel an order, please notify us as soon as possible. If your order has not been dispatched, we will cancel it and process a full refund.

We strictly adhere to the regulations outlined in the Australian Consumer Law. Lastly, we want to emphasize our commitment to upholding the highest standards in accordance with the Australian Consumer Law. For your convenience, Please click here for the Australian Consumer Law’s official website.

Thank you for choosing DelhiMart.com.au for your Indian grocery needs. We look forward to serving you with the highest quality products and exceptional customer service.